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Legal

Refund Policy

Last updated: September 2026

This policy applies to Smart Entry Pro digital software, indicators, automated trading tools, licenses, downloads, guides, templates, updates, and related digital access.

Try Before You Buy

Smart Entry Lite and the Smart Entry Guardian trial are available so customers can evaluate the workflow before buying. The Guardian trial requires no payment or credit card, lasts 5 days, and its timer begins when Guardian is first activated inside NinjaTrader. Starting or ending a free trial does not create a paid order.

Digital Products and Final Sale

Smart Entry Pro paid software is a final-sale digital purchase. Once digital delivery, account access, download access, license credentials, or activation has been provided, the purchase is non-refundable except where applicable law requires otherwise. Customers are encouraged to use Smart Entry Lite or the available free trial before purchasing.

Immediate Delivery Acknowledgment

At checkout, the customer may be asked to request immediate digital delivery and acknowledge that cancellation or withdrawal rights may be lost after delivery begins, to the extent permitted by applicable law.

Requests We May Review

We may review a refund or correction request when there is:

Items That Are Not Refund Reasons

The following generally do not qualify for a refund after digital delivery:

How to Request Review

Email support@smart-entry-pro.com with your order email, transaction ID, product name, a clear description of the issue, and relevant screenshots. Contacting support promptly gives us the best opportunity to verify delivery and resolve technical problems.

Payment Provider Rights

This policy does not remove any non-waivable consumer right under applicable law or any separate right that may apply under a payment provider's rules. Payment providers may independently review disputes under their own terms.

Trading and Software Risk

Smart Entry Pro is technical-analysis and trading-automation software. It does not guarantee profits, winning trades, evaluation passes, funded accounts, uninterrupted operation, or any specific result. Customers are responsible for simulation testing, configuration, supervision, connectivity, position sizing, and compliance with broker and prop-firm rules.

Contact

Questions about this policy can be sent to support@smart-entry-pro.com.

Futures Risk Disclosure

Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

Hypothetical Performance Disclosure

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.

Testimonials

Testimonials appearing on this website may not be representative of other clients or customers and are not a guarantee of future performance or success.

NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.